Last Updated: [Insert Date]
At BeeX / GWE Antech (M) Sdn Bhd (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile apps (Customer App, Vendor App, Rider App) and website (together, “Services”).
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
- Name, email, phone number, delivery address
- Payment details (processed securely by third-party providers)
- Profile photo (if provided)
- Business details (for vendors)
b) Location Data
- Precise location data (GPS, Wi-Fi, mobile networks):
• From Riders to assign and track deliveries, optimize routes, and share delivery status with customers
• From Customers to locate nearby restaurants/vendors, calculate delivery fees, and provide accurate order delivery
• From Vendors if relevant for store location and pickup instructions
- Background location data: May be collected when the app is running in the background, only if required to complete an active delivery or provide continuous order tracking.
We do not sell your location data to third parties.
c) Technical & Usage Data
- Device type, operating system, app version, IP address
- App activity logs, crash reports, and analytics
- Cookies or similar technologies (for the website)
2. How We Use Your Information
We use the information collected to:
- Process and deliver orders
- Provide real-time location tracking for deliveries
- Assign riders and optimize delivery routes
- Display nearby restaurants and estimated delivery times
- Communicate order updates, promotions, and service notices
- Ensure account and transaction security
- Improve app performance and user experience
- Comply with legal obligations
3. Sharing of Information
We may share your information with:
- Riders, Vendors, and Customers (as needed for order fulfillment and delivery)
- Payment providers (to process transactions securely)
- Technology service providers (e.g., mapping, analytics, cloud hosting)
- Law enforcement or regulators (when legally required)
We do not sell or rent your personal data to third parties for marketing purposes.
4. Data Retention & Security
- We keep your information only as long as necessary for the purposes stated or as required by law.
- Location data is retained only for delivery history and compliance, then anonymized or deleted.
- We use encryption, access controls, and monitoring to protect your data.
- No system is 100% secure, but we take reasonable measures to safeguard your information.
5. Your Rights (under PDPA Malaysia)
You have the right to:
- Access and request a copy of your personal data
- Correct or update inaccurate information
- Withdraw consent to processing (subject to legal/contractual restrictions)
- Request deletion of your data when no longer needed
- Restrict or object to certain processing activities
To exercise these rights, please contact us using the details below.
6. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us personal data, we will delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. For significant changes, we may notify you via app or email.
8. Contact Us
If you have questions, requests, or complaints about this Privacy Policy, please contact us:
BeeX / GWE Antech (M) Sdn Bhd
Lot 8 Jalan CJ 1/5, Kawasan Perindustrian Cheras Jaya, 43200 Cheras, Selangor, Malaysia
📧 Email: contact@info.beex.my
📞 Phone: +60-124555666
