Last Updated: 25 August 2025

We aim to provide a smooth and satisfying food delivery experience. If you are not satisfied with your order, please review our refund guidelines below:

1. Eligible Refunds
Refunds may be issued in the following cases:
• Order Not Delivered: If your order was never delivered.
• Wrong Order: If you received an incorrect item or missing items.
• Food Quality Issues: If the food is spoiled or unsafe for consumption.

2. Non-Refundable Situations
• If you provided the wrong delivery address.
• If you were unavailable to receive the order.
• If the dissatisfaction is due to personal taste preference.

3. How to Request a Refund
• Contact our support team within 24 hours of receiving your order.
• Provide your order number and details of the issue.
• We may require photo evidence for quality-related claims.

4. Refund Method
• Approved refunds will be credited to your original payment method or as in-app credits.
• Processing time may vary depending on your bank or payment provider.